Eligibility

Unused products in original packaging may be returned within the window stated at checkout or on your order confirmation, subject to product type and condition on arrival back with us.

How to return

Contact customer service to start a return. We will confirm steps, any required photos, and the return address or collection option if applicable.

Refunds & timing

Approved refunds are issued to the original payment method when possible. Processing times depend on your bank or card issuer after we complete the refund on our side.

Exceptions & living plants

Living plants, custom or perishable items, and clearance products may have different rules. Health guarantees or replacements for shipping damage, where offered, are described separately in our care and warranty communications.